Technical Support Representative

Technical Support Representative page is loaded Technical Support Representativelocations: Rydalmere, New South Wales: Virtual Australia: Brisbane, Queensland: Perth, Western Australiatime type: Full timeposted on: Posted Todayjob requisition id: J-050784 Join IDEXX and Work with Cutting-Edge Diagnostic Technology At IDEXX, we're passionate about innovation that improves lives-both animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we need technically minded problem-solvers to keep these systems running at their best.We're looking for a Technical Support Specialist to join our ANZ team. If you have experience with complex equipment, diagnostics, or technical troubleshooting , this is your chance to apply your skills in a meaningful way. Why You'll Love This Role Be the first point of contact for veterinary clinics using our advanced diagnostic analysers and rapid assay devices. Work with precision instruments and connected systems , ensuring accurate results that impact patient care. Solve real-world challenges and make a difference in animal health. Enjoy comprehensive training and ongoing development in diagnostic technology. What You'll Do Provide remote technical support for IDEXX VetLab analysers and diagnostic devices. Troubleshoot hardware/software issues, calibration, and performance concerns. Respond to customer queries with clarity and empathy. Collaborate with internal teams to deliver timely solutions. Participate in a rotating roster, including occasional Saturdays and after-hours support. What We're Looking For Background in technical support, biomedical equipment, or diagnostic instrumentation . Strong troubleshooting skills. Ability to learn and explain technical concepts clearly. Excellent problem-solving and prioritisation skills. Customer-focused mindset with great communication skills. Familiarity with veterinary or medical equipment is a bonus-but we'll train you! What We Offer When you join IDEXX, you will find yourself in a challenging but exciting environment where you are given the opportunity to be yourself, innovate, and grow. We have so much to offer! Impact: Help veterinarian professional deliver better care through cutting-edge diagnostics. You will join a supportive and collaborative environment, surrounded by others who are proud of the work they do and motivated by their unified purpose of helping others. We believe in you - with a team of over 10,000 all over the globe, there are lots of opportunities for learning, personal growth, and career expansion. We offer true flexibility with on-site or hybrid working arrangements. Bring your pet to work days! Competitive annual bonus scheme and compensation review Be rewarded for your contributions through our Reward and Recognition Program Enhanced bereavement leave for family and pets! Free wellness programs like fitness platforms and Reimbursements, Mental Wellness and Healthy Weight Programs- ability to earn points and prizes Discounts on Pet Products and $500 per year towards diagnostic testing for your pets Tenure recognition including days off and bonus payments for reaching key milestones Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually We help pets lead fuller lives Why IDEXX We're proud of the work we do because it matters. As a global leader in diagnostics and innovation, we help keep pets healthy, ensure safe water, and support sustainable farming. With customers in over 175 countries and a team of 10,000+ people, we're united by a shared purpose and a culture that values learning, respect, and impact. Let's pursue what matters - together. IDEXX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.