Program Supervisor
Program Supervisor
- 1 Vacancy
- 2 Views
Offer Salary
Attractive
For Freelance
No
Job Description
South Carolina Mentor , a part of the Sevita family , provides Residential and Treatment Foster Care services to youth who may be facing out-of-home placements, transitioning back into the family...
- Pay Class: Full-Time
- Hours: 1st Shift( 7am to 3pm) Monday-Friday and Every Other Weekend
- Site Location: Arrow Wind Home Charleston, SC 29414
- Rate Of Pay: $18.11 hourly
- Position Type: Full-time, non-exempt, hourly supervisor role.
- Scope of Role:
- Supervises a single program or unit within a program, typically supporting 4-8 individuals in residential settings or 10-15 individuals in periodic, vocational or day programs. Duties are split between the provision of direct support, professional or program activities and supervision.
- Key Responsibilities:
- Supervise Direct Support Professionals
- Oversee the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment.
- Generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours.
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.
Services and Supports:
- Direct Support: Works regularly scheduled shifts as a direct support professional (see DSP position description).
- Records: Documents as required; reviews individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintains
- Program Planning: Assists the Program Director in development of individual program plans; trains and monitors implementation of plans each day across all shifts.
- Team Meetings: Attends and assists with routine progress meetings.
- Compliance: Assists the Program Director in maintaining licensing compliance for program services and supports; implements Sevita compliance plan; manages individual rights implementation.
- Management of Individuals' Assets: When assigned, assures safety of individual's funds and property; monitors spending and reconciles individual's financial accounts monthly.
- Incidents: Completes or assists DSPs in documenting incident reports; submits initial incident reports to the Program Director.
- Billing and Utilization: Compiles or accumulates census or attendance information; reviews data and attests to accuracy; submits accurate data to the Program Director or appropriate billing authority.
Health Care:
- General Health Care: Monitors health of persons being served; documents; communicates with medical professionals as appropriate; implements preventive strategies to limit illness and serious incidents; reviews and monitors documentation across all shifts.
- Appointments: When applicable, schedules or assists in scheduling health care appointments; may accompany individuals to appointments; may assist with communication; documents visits; oversees follow through of orders; communicates results as appropriate with families, guardians, case managers, day programs or others.
- Medications: When applicable, accurately administers or supports self-administration of medication and documents delivery of medications and treatments; reviews all other medication documentation for accuracy and completeness, daily or weekly as required; reviews medication errors with employees; communicates medication changes and provides training across all shifts; maintains appropriate security of medications and supplies.
- Medical Supplies and Equipment: Purchases and maintains medical supplies and equipment in consultation with Program Director; communicates with employees and may assist with training on proper use.
- Dietary planning: Develops menus based on diets, preferences, and occasions, and with the exception of some in-home services, purchases or oversees purchasing of food and supplies in accordance with planned menus and individual choice or need; directs and monitors food service, consistent with individual plans.
- Communications: Maintains productive and professional relations with individuals, families, case managers and other stakeholders.
- Customer Service: Implements Sevita Customer Service Standards; trains DSPs in delivery.
- Recruitment and Hiring: As needed, assists with recruitment; interviews and hires direct support professionals in consultation with the Area Director and Talent Acquisitions teams.
- Employee Scheduling: Populates and maintains schedule to assure that all shifts are covered, and overtime is minimized.
- Training: Assists with onboarding and delivers orientation and ongoing training concerning the individuals served, program plans, policies, procedures and physical environment; Verifies training records are accessible in the home and are completed by all staff on the schedule.
- Evaluation: Prepares and conducts annual evaluations for Direct Support Professionals, in consultation with the Program Director.
- Discipline and Termination: Coaches employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consults with the Program Director on all matters of discipline.
- Employee Safety: Responsible for employee safety and workers' compensation within the program; implements and monitors compliance with safety standards.
- Management: May assist with or lead monthly program meetings for direct support professionals; documents monthly meeting agenda and attendance.
Financial Management:
- Purchasing: When applicable, purchases food and household supplies; purchases office supplies and minor equipment; reviews and attests company credit card statements and monthly invoices; directs employees as necessary; monitors and attests to cost effective, accurate and applicable spending.
- Individuals' Served Funds Management: Secures and safeguards individuals' served funds locally; uses forms for money/debit card transfers; updates financial ledgers weekly and maintains itemized receipts for purchases on behalf of individuals served
- Billing and Utilization: Reviews census, attendance information or other required documentation to assure accurate billing; monitors utilization between authorization and provision of services and supports.
- Staffing: Monitors staffing hours for budgetary compliance.
Census Management:
- Census Capture: Captures daily census within systems; understands importance of accurate and timely service capture along with required documentation.
- Census Performance: Develops basic understanding of census, including how census is measured and census performance for locations; Escalates potential service disruptions
- Placements: Supports location preparations required for expected placements (e.g., room & furniture set-up, safety requirements, etc.).
Maintenance:
- Vehicles: When applicable, test drives vehicle monthly; inspects vehicle lifts and seatbelts monthly; reports safety concerns immediately to supervisor or maintenance personnel; assures vehicle is washed and cleaned; trains staff in safe vehicle operation and safely transporting individuals; ensures routine maintenance is performed.
- Living Environment: When applicable, schedules and monitors daily and seasonal housekeeping; oversees lawn and yard care. Maintains neat, clean and safe environment for individuals served.
- Maintenance and Repair: When applicable, makes or arranges for minor repairs; reports to and schedules repairs by maintenance personnel as required; monitors environmental safety; monitors water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; replaces furnace filters monthly.
- Equipment: Monitors wheelchairs, lifts and other safety equipment; sees that repairs are made promptly and correctly in the event of faulty equipment.
Other:
- Performs other duties and activities as required, including backfilling roles under your supervision.
- MPA = Mobile Punch Authorized for timekeeping.
SUPERVISORY RESPONSIBILITIES
- Supervises the Direct Support Professionals.
- Manages assigned personnel. Completes performance evaluations, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.
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