Account Manager

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As an Account Manager, your core responsibility is client retention, specifically the management and renewal of social retainers. Your role expectations extend to organic growth on the account as a result of building strong relationships with your clients, having a deep understanding of their objectives and product and delivery of excellent work.

• Lead day-to-day management of key accounts, delivering Always On social and strategic campaigns.
• Act as the bridge between clients and internal delivery teams, ensuring clear communication, proactive expectation management, and on time delivery.
• Own client meetings, weekly status calls, and quarterly business reviews, presenting insights, strategies, and creative recommendations.
• Benchmark globally and regionally to identify best in class practices, providing proactive recommendations to keep Tactical ahead of the curve.
• Manage contracts, invoices, and credit control with Account Director support. Play a supporting role in pitches and business development across your account and the agency as required.

• Understand the client's business, goals, and challenges.
• Contribute to campaign strategies, content plans, and creative briefs.
• Identify opportunities to improve client outcomes or propose new ideas.

• Track the success of campaigns using analytics and KPIs.
• Prepare performance reports and present insights to clients.
• Suggest improvements for future initiatives based on data.

• Support new business workflows, including pitch strategy, proposal development, and client presentations.
• Vet and qualify leads, supporting business development efforts to land new accounts and upsell existing clients.
• Spend non billable time networking and building industry relationships that contribute to long term revenue growth.
• Maintain and update client details and activity in CRM.
• Identify organic growth opportunities within existing accounts and strategically position Tactical as an innovation partner.

• Extensive experience in account management, business development, or a related role.
• Deep understanding of market trends, customer needs, and competitive landscape.
• Ability to manage multiple projects simultaneously and work under pressure.
• Proven track record of achieving revenue targets and driving business growth.
• Strong leadership and strategic thinking skills.
• Results oriented with a strong commercial acumen.
• Excellent communication, negotiation, and presentation abilities.
• Creative and innovative mindset.
• Exceptional interpersonal skills with the ability to build trust and rapport with clients.
• Highly organised with strong attention to detail.
• Self motivated and proactive in identifying opportunities for growth.

Seniority level: Mid Senior level

Employment type: Full time

Job function: Sales and Business Development

Industry: Advertising Services

Location: Dubai, United Arab Emirates